Alpine Ski Chalets has established terms and conditions that outline the privileges given to Alpine Ski Chalets’s agents and employees, who are eligible to receive permits. Alpine Ski Chalets is represented by Alpine Ski Chalets (Registration number: ), and its registered offices are located at Vispastrasse 104, 3920 Zermatt (Switzerland), 44 Rue du Général Muffat de Saint-Amour, 74120 Megève (France). Alpine Ski Chalets offers a range of specialized services. Individuals who engage in activities with Alpine Ski Chalets, such as making bookings and payments, are referred to as “the Client” in this context. When conducting such actions, Alpine Ski Chalets will collect and keep the names of potential clients for future reference. There may be instances where the services to be provided to clients may be disrupted due to unforeseen circumstances (also known as “Force Majeure”), including conflicts, floods, disease outbreaks, civil wars, industrial disputes, earthquakes, fires, and adverse weather conditions. In such cases, Alpine Ski Chalets will not be held responsible. In this document, a gender-neutral term is used to encompass masculine and feminine forms, singular and plural forms.
General
All information regarding the closest prices, offices, and services we offer to our clients can be found on our Alpine Ski Chalets website and in our leaflets
Images
We wanted to create a warm and inviting atmosphere on our website, so we chose photographs that reflect that. If you have any questions about any of the items featured in the photos, such as furniture or other decor, please reach out to us. We’ll be happy to help.
Updates
Alpine Ski Chalets values your opinions on the services provided. Therefore, we always strive to deliver the best and highest quality services to you. Our team at Alpine Ski Chalets consists of dedicated and reliable individuals with extensive customer service experience. You can trust that the information you receive from us will be accurate and thorough. In addition, our experts regularly update the current prices for our services, which can be accessed through our website and brochures. By keeping you informed about pricing and timing, we aim to provide you with the most current information about your trip. If there is an error in pricing, our expert team will try to contact you as soon as possible (within 7 days). We reserve the right to cancel your reservation or offer you the option to reschedule your trip. Alpine Ski Chalets has complete discretion in this matter. We make every effort to carry out the arrangements as planned at Alpine Ski Chalets. Our primary goal is to enhance client satisfaction and trust. While we rarely make changes to our plans, we reserve the right to notify you or not to notify you of minor changes. In the case of major changes, such as a change in the departure time, destination, or departure date and return date, we will notify you as soon as possible. You are given the choice to make your own decisions regarding your course of action thanks to our organization. You have the option to accept or reject any changes to the arrangements, to choose another date at the same price as the original, or to cancel your trip and receive a full refund. However, we will not be held liable if flight times are changed due to factors beyond our control.
Our Responsibility
At Alpine Ski Chalets, we are committed to providing our clients with the highest quality services and ensuring that all aspects of their booking are handled with care. In accordance with the Travel, Holidays, and Tours Regulations of 1992, we take responsibility for all of the packages included in your booking. Our goal is to ensure that your experience with us is as enjoyable and stress-free as possible. It is important to us that our clients have the necessary insurance coverage for their vacations. Therefore, we require all of our clients to have insurance in order to make a reservation. During the booking process, we will confirm that you have the necessary insurance coverage in place. This helps to ensure that you have peace of mind and can focus on enjoying your vacation.
Reservation
To ensure that your vacation is properly booked with us, Alpine Ski Chalets will require a full deposit payment at the time of booking. Upon completion of your reservation, you will receive a contract and a confirmation invoice. The purpose of the confirmation invoice is to confirm your eligibility to receive the vacation package. Therefore, receipt of any documents provided to you to make a reservation signifies your acceptance of our terms of service. There may be exceptional circumstances where you need to make a reservation on behalf of another individual or organization. We will assume that all individuals participating in the booking have accepted the terms and conditions of Alpine Ski Chalets. We are happy to provide you with our exceptional services and expect that you will complete all necessary procedures. We strive to offer you the best possible service. Your reservation, as well as any requests for a deposit or refund, are subject to acceptance or rejection by Alpine Ski Chalets. Alpine Ski Chalets reserves the right to make such decisions in such circumstances without liability.
Payment
The full deposit payment must be made by the date stated on the invoice and confirmation sheet sent at the time of reservation. Alpine Ski Chaletswill give you eight weeks to complete the balance of your payment before your arrival date. Additionally, you may be required to pay for any unforeseen expenses. Alpine Ski Chalets will send the client an additional invoice for the higher fees and the client will be responsible for paying the difference. Alpine Ski Chalets will require you to pay the full holiday charge by the deadline. Your reservation may be canceled if you do not meet this requirement. The “full holiday price” is the sum of both the total amount and the additional cost.
Price
Prices may be subject to change if necessary. Alpine Ski Chalets reserves the right to make any necessary changes without prior notice. However, we will make every effort to notify you of any price changes prior to your reservation. Prices may fluctuate due to fluctuations in foreign exchange rates. The total cost of the holiday will be determined by business costs and currency exchange charges, as stated in the Financial Terms. As a result, there is no guarantee that the pricing will match the destination country’s currency. Depending on government-imposed charges on airport fees, airline fuel, airfares, overflight fees
Cancellation
If the customer fails to pay the full debt and holiday cost as previously stated, Alpine Ski Chalets reserves the right to terminate the client’s vacation. In the event of Force Majeure, Alpine Ski Chalets will provide you with a substitute vacation arrangement at the same price as the original. To request this, please provide us with the confirmation invoice previously provided by Alpine Ski Chalets. We reserve the right to arrange and will organize reimbursements within 8 weeks of the arrival date, as stated in the Booking Conditions.
Force Majeure Cancellation:
If the region where the property is located or the country from which the customer is traveling undergoes lockdown, or if flights or other modes of transportation are canceled due to force majeure caused by war, epidemic, fire, earthquake, or other disasters, the client is eligible for a full refund.
Alterations by the client
To submit any requests to Alpine Ski Chalets, please do so in writing either directly or through your travel agent. Please note that requests made within 14 days of the departure date will not be considered. If you choose to reduce the value of your holiday and subsequently cancel it, we reserve the right to charge you a cancellation fee based on the original booking cost. In exceptional circumstances, customers may wish to transfer their reservations to someone else. If the following conditions are met, Alpine Ski Chalets may allow such a transfer:
Customer booking cancellations
In the event of a cancellation, Alpine Ski Chalets will offer the following refunds: